BlackBerry Q10

BlackBerry Q10

It's not possible to leave a voice message on your phone - BlackBerry Q10

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 13

Find "Call Forwarding"

Press the phone icon.Slide your finger downwards starting from the top edge of the display.

Step 2 of 13

Find "Call Forwarding"

Press Settings.

Step 3 of 13

Find "Call Forwarding"

Press Call Forwarding.

Step 4 of 13

Turn on divert

After a moment, the current settings are displayed.Press the indicator next to one of the following options:

Step 5 of 13

Turn on divert

Forward All Calls

Step 6 of 13

Turn on divert

Forward If Busy

Step 7 of 13

Turn on divert

Forward If Not Reachable

Step 8 of 13

Turn on divert

Forward If No Reply

Step 9 of 13

Divert calls to voicemail

Press the drop down list below the divert type.

Step 10 of 13

Divert calls to voicemail

Press Add number.

Step 11 of 13

Divert calls to voicemail

Press Enter Number.

Step 12 of 13

Divert calls to voicemail

Key in (prefix) 5 (your phone number) and press Save.

BlackBerry Q10
Step 13 of 13

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

1 Find "Call Forwarding"

Press the phone icon.
Slide your finger downwards starting from the top edge of the display.
Press Settings.
Press Call Forwarding.

2 Turn on divert

After a moment, the current settings are displayed.
Press the indicator next to one of the following options:
Forward All Calls
Forward If Busy
Forward If Not Reachable
Forward If No Reply

3 Divert calls to voicemail

Press the drop down list below the divert type.
Press Add number.
Press Enter Number.
Key in (prefix) 5 (your phone number) and press Save.

4 Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Q10

Did this solve the problem?

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