BlackBerry 9720

BlackBerry 9720

You can't start up your phone - BlackBerry 9720

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 12

Find "Password"

Press the Menu key twice.

Step 2 of 12

Find "Password"

Press Options.

Step 3 of 12

Find "Password"

Press Security.

Step 4 of 12

Find "Password"

Press Password.

Step 5 of 12

Turn use of phone lock code on or off

Press Enable to turn the function on or off.

Step 6 of 12

Save setting

Press the Menu key.

Step 7 of 12

Save setting

Press Save.

Step 8 of 12

Enter phone lock code

If the phone lock code is turned on:Key in a phone lock code of your own choice and press the Navigation key.

Step 9 of 12

Enter phone lock code

Key in the same phone lock code again and press the Navigation key.

Step 10 of 12

Enter phone lock code

If the phone lock code is turned off:Key in the phone lock code and press the Navigation key.

Step 11 of 12

Return to the home screen

Press Disconnect.

Step 12 of 12

Return to the home screen

Press the Return key to return to the home screen.

1 Find "Password"

Press the Menu key twice.
Press Options.
Press Security.
Press Password.

2 Turn use of phone lock code on or off

Press Enable to turn the function on or off.

3 Save setting

Press the Menu key.
Press Save.

4 Enter phone lock code

If the phone lock code is turned on:
Key in a phone lock code of your own choice and press the Navigation key.
Key in the same phone lock code again and press the Navigation key.
If the phone lock code is turned off:
Key in the phone lock code and press the Navigation key.

5 Return to the home screen

Press Disconnect.
Press the Return key to return to the home screen.

Did this solve the problem?

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