BlackBerry 9720

BlackBerry 9720

You can't receive voice calls - BlackBerry 9720

Cause 1 of 2: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 9

Find "Call Forwarding"

Press Connect.

Step 2 of 9

Find "Call Forwarding"

Press the Menu key.

Step 3 of 9

Find "Call Forwarding"

Press Options.

Step 4 of 9

Find "Call Forwarding"

Press Call Forwarding.

Step 5 of 9

Cancel all diverts

Press Forward Calls.

Step 6 of 9

Cancel all diverts

Press No.

Step 7 of 9

Save setting

Press the Menu key.

Step 8 of 9

Save setting

Press Save.

Step 9 of 9

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Call Forwarding"

Press Connect.
Press the Menu key.
Press Options.
Press Call Forwarding.

2 Cancel all diverts

Press Forward Calls.
Press No.

3 Save setting

Press the Menu key.
Press Save.

4 Return to the home screen

Press Disconnect to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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