Apple iPhone X

Apple iPhone X

iOS 11.1

I can't send and receive email messages on my Apple iPhone X iOS 11.1

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 39

Find "Accounts & Passwords"

Press Settings.

Step 2 of 39

Find "Accounts & Passwords"

Press Accounts & Passwords.

Step 3 of 39

Create new email account

Press Add Account.

Step 4 of 39

Create new email account

Press Other.

Step 5 of 39

Create new email account

Press Add Mail Account.

Step 6 of 39

Enter sender name

Press Name and key in the required sender name.

Step 7 of 39

Enter email address

Press Email and key in your email address.

Step 8 of 39

Enter password

Press Password and key in the password for your email account.

Step 9 of 39

Enter email account name

Press Description and key in the required name.

Step 10 of 39

Enter email account name

Press Next.

Step 11 of 39

Enter email account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 39

Select server type

Press POP.

Step 13 of 39

Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

Step 14 of 39

Enter username

Press Username and key in the username for your email account.

mail.vodafone.ie
Step 15 of 39

Enter outgoing server

Press Host Name and key in mail.vodafone.ie.

Step 16 of 39

Enter outgoing server

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 17 of 39

Select email account

Press the name of the email account you've just set up.

Step 18 of 39

Turn off encryption of outgoing email messages

Press SMTP.

Step 19 of 39

Turn off encryption of outgoing email messages

Press the field below "PRIMARY SERVER".

Step 20 of 39

Turn off encryption of outgoing email messages

Press the indicator next to "Use SSL" to turn off the function.

Step 21 of 39

Turn off password encryption

Press Authentication.

Step 22 of 39

Turn off password encryption

Press Password.

Step 23 of 39

Turn off password encryption

Press arrow left.

25
Step 24 of 39

Enter outgoing port

Press Server Port and key in 25.

Step 25 of 39

Enter outgoing port

Press Done.

Step 26 of 39

Enter outgoing port

Press arrow left.

Step 27 of 39

Turn off encryption of incoming email messages

Press Advanced.

Step 28 of 39

Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" to turn off the function.

Step 29 of 39

Turn off password encryption

Press Authentication.

Step 30 of 39

Turn off password encryption

Press Password.

Step 31 of 39

Turn off password encryption

Press arrow left.

110
Step 32 of 39

Enter incoming port

Press Server Port and key in 110.

Step 33 of 39

Enter incoming port

Press arrow left.

Step 34 of 39

Enter incoming port

Press Done.

Step 35 of 39

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 36 of 39

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 37 of 39

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 38 of 39

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 39 of 39

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Accounts & Passwords"

Press Settings.
Press Accounts & Passwords.

2 Create new email account

Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.

3 Enter sender name

Press Name and key in the required sender name.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

7 Select server type

Press POP.

8 Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

9 Enter username

Press Username and key in the username for your email account.

10 Enter outgoing server

Press Host Name and key in mail.vodafone.ie.
mail.vodafone.ie
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

11 Select email account

Press the name of the email account you've just set up.

12 Turn off encryption of outgoing email messages

Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn off the function.

13 Turn off password encryption

Press Authentication.
Press Password.
Press arrow left.

14 Enter outgoing port

Press Server Port and key in 25.
25
Press Done.
Press arrow left.

15 Turn off encryption of incoming email messages

Press Advanced.
Press the indicator next to "Use SSL" to turn off the function.

16 Turn off password encryption

Press Authentication.
Press Password.
Press arrow left.

17 Enter incoming port

Press Server Port and key in 110.
110
Press arrow left.
Press Done.

18 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

19 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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